Last updated: July 15, 2026
Effective Date: July 15, 2026
This Refund Policy covers two different kinds of payments on BigFame.ai: (a) what BigFame Inc. itself charges you for your platform subscription and domain registrations, and (b) purchases you make from an individual BigFame member's own store (their products, digital downloads, license keys, or paid group memberships). These are handled differently — see the relevant section below.
Paid platform subscriptions (Growth $49/month, Scale $149/month) are billed in advance and renew automatically each billing period. If you cancel, your plan remains active through the end of the current billing period and will not renew again — we do not prorate or refund the unused portion of a billing period you have already paid for, except as required by law.
If you were charged in error, were double-billed, or believe a charge is incorrect, contact billing@bigfame.ai within 30 days of the charge and we will investigate and issue a full refund for any confirmed billing error.
New paid subscribers may request a full refund of their first billing cycle within 14 days of the initial charge, no questions asked, provided the account has not exceeded the Free plan's usage limits during that period. This does not apply to renewal charges after the first cycle.
Domain name registrations are billed at cost (BigFame does not mark up domain prices) and are generally non-refundable once the registration has been submitted to the registry, consistent with standard domain-industry (ICANN) practice. If a registration fails on our end (e.g. a technical error preventing the domain from actually being registered), you will be refunded automatically. WHOIS privacy protection is always included at no charge and has no separate refund consideration.
If you buy a physical product, digital product, license key, or paid group membership from a business that uses BigFame.ai to run their store, your purchase is with that business, not with BigFame Inc. Payment is processed via Stripe Connect directly to the seller's own connected account. Refunds, returns, exchanges, and cancellations for these purchases are governed by the individual seller's own refund policy, which they are responsible for disclosing to you. BigFame is not a party to that transaction and cannot itself issue a refund on the seller's behalf — contact the seller directly first.
If a seller is unresponsive or you believe you have been defrauded, contact support@bigfame.ai — while we cannot force a refund from an independent seller, we investigate reports of fraud or policy violations and may suspend a seller's ability to process payments through BigFame.
For platform subscription or domain billing issues, email billing@bigfame.ai with your account email and the date/amount of the charge. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.
We ask that you contact us before filing a chargeback with your bank or card issuer — most billing issues can be resolved faster and more simply by reaching out directly. Repeated unwarranted chargebacks may result in account suspension.
For refund requests or billing questions, please contact us at:
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